Last Updated: [Insert Date]

At Vaping Supply Store, we are committed to your complete satisfaction. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process to ensure your wellness journey remains positive and stress-free.

Our Return Policy Overview

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order to request a return authorization:

  • Email: [email protected]
  • Include your order number and reason for return
  • Our team will respond within 24 hours with return instructions

Step 2: Prepare Your Return Package

  • Include the original product in its unused condition
  • Place all items in their original packaging
  • Include the original packing slip or order confirmation
  • Clearly mark your return authorization number on the outside of the package

Step 3: Ship Your Return

Ship your return to our fulfillment center:

Return Address:
Vaping Supply Store
Returns Department
4215 Green Gate Lane
Baltimore, US 21202

Refund Processing

Once we receive and inspect your return, we will process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges, follow the same return process above. Once we receive your return, we will ship the replacement item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • CBD Edibles & Drinks: CBD Chocolates, CBD Coffee, CBD Drinks, CBD Gummies, CBD Tea
  • Personal Care Items: CBD Suppositories
  • Opened Products: Any product with broken seals or evidence of use
  • Hygiene Products: CBD Skincare, CBD Soap, CBD Bath Bomb (if opened)

These restrictions help us maintain the highest standards of product safety and quality for all our wellness enthusiasts.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Template:

Dear Vaping Supply Store Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names]
Reason for Return: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide return authorization and shipping instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Incorrect Items

If you receive a damaged product or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement shipment at no additional cost and provide a prepaid return label for the incorrect/damaged item.

International Returns

For our global customers (excluding Asia and select remote areas), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

Need Assistance?

Our dedicated customer service team is here to help make your returns experience as seamless as possible. Contact us at:

Email: [email protected]
Response Time: Within 24 hours during business days

We appreciate your trust in Vaping Supply Store and are committed to ensuring your complete satisfaction with our premium CBD products.