Last Updated: [Insert Date]
Welcome to Your Wellness Journey
At Vaping Supply Store, we’re dedicated to making your CBD experience as seamless and satisfying as possible. We understand that quality products and reliable service are essential to your wellness routine, which is why we’ve created transparent shipping and returns policies you can trust.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (Orders $50+) | 15-25 business days after shipping | EMS | Budget-friendly option |
International Shipping
We proudly ship worldwide! However, please note that we currently cannot ship to Asia and select remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges Policy
Your satisfaction is our priority. If any product doesn’t meet your expectations, we’re here to help make it right.
Return Window
We accept returns and exchanges within 15 days from the date you receive your order.
Eligibility Requirements
✓ Product must be unused and in original condition
✓ Original packaging must be intact
✓ All tags and seals must be unbroken
✓ Return request must be initiated within 15 days of delivery
Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following products:
- CBD Edibles & Drinks: CBD Chocolates, CBD Coffee, CBD Drinks, CBD Gummies, CBD Tea
- Personal Care Items: CBD Suppositories
- Hygiene Products: CBD Skincare, CBD Soap, CBD Bath Bomb (if opened)
- Any product with broken seals or evidence of use
These restrictions help us maintain the highest standards of product safety and quality for all our wellness enthusiasts.
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order:
Email: [email protected]
Include your order number and reason for return. Our team will respond within 24 hours with return authorization and instructions.
Step 2: Prepare Your Return Package
- Include the original product in unused condition
- Place all items in their original packaging
- Include the original packing slip or order confirmation
- Clearly mark your return authorization number on the outside of the package
Step 3: Ship Your Return
Ship your return to our fulfillment center:
Return Address:
Vaping Supply Store Returns Department
4215 Green Gate Lane
Baltimore, US 21202
Refund Processing
Once we receive and inspect your return, we will process your refund within 3-5 business days.
Refund Methods & Timelines
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 3-5 business days after processing | Refunded to original payment method |
| PayPal | 1-3 business days after processing | Refunded to your PayPal account |
Note: Original shipping costs are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, follow the same return process above. Once we receive your return, we will ship the replacement item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.
Damaged or Incorrect Items
If you receive a damaged product or incorrect item, contact us immediately at [email protected]. We will arrange for a replacement shipment at no additional cost and provide a prepaid return label for the incorrect/damaged item.
International Returns
For our global customers (excluding Asia and select remote areas), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.
Need Assistance?
Our dedicated customer service team is here to help make your experience as seamless as possible.
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in Vaping Supply Store and are committed to ensuring your complete satisfaction with our premium CBD products.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Template:
Dear Vaping Supply Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Names]
Reason for Return: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]